??????????：?? ???????? ???? ??????????????? ???? ????????? ????????? ??????? ?????????????? ???? ???? ??? ????????? ?????? ???? ???? ???????? ?????? ???????
?????????? ??????????? ???? ????????????? ?????????????? ????? ??????, ?????? ???????? ?????? ?? ?????? ???? ???? ????? ???? ???????? ???????? ??????? ????????? ??????????? ???? ????? ??? ????? ??????? ?????????? ??????? ??????? ???????????? ???? ????? ??????? ??????????????? ??? ?????? ?????? ????, ?? ????? ?????????? ???, ????? ??????? ??? ???????? ??????? ????? ???????? ???? ?????? ?????????? ?? ???? ?????????????? ??????? ????????? ??? ????????? ???????????? ????? ????—?? ?????????? ???????? ??? ??????????? ????? ????????? ??-??% ????? ???—?????????? ????????? ?????? ????????? ??? ???????? ??? ?????????? ???????? ???? ???? ?????????????
?? ????????? ???? ?????????????? ?????????? ????????? ?????? ???????? ???? ??? ???? ?????? ???? ????????? ???????? ?????? ???? ??? ??????? ?????? ? ???????, ?????????? ???????? ??? ????????????, ?????? ????????? ????????, ?????? ?????? ??????? ? ?????????? ??? ???????? ?????????? ??? ??? ????????? ?????? ??? ??????? ?? ???????? ?? ???? ????????????? ???????? ??? ?????????? ????????? ?????? ?????, ???????? ?????? ????? ??? ???????? ??? ?????? ???? ????????? ???????????? ??????
?. ?????????? ????????? ????? ????????? ????
1.1 ?????????? ????????? ???????????
?????????? ??????????? ??????? ???????? ?????????? ???????? ???????? ???? ???—???? SAG (????-???????? ??????????) ?? ?? ???—?? ?? ???????? ?? ?????? ??? ??? ???????????? ?????? ????? ?????? ??????? ??????????????? ????? ???????????:
- ??? ?????? ???? ?????:???? ??? ?????????? ????? ??????? ???? (????, ?? ???) ??? ??????????? ????
- ??? ????????? ?????????? ???????:???????? ??? (?????? SAG) ??????? ????, ?????? ?????????? ?? ????
- ???? ??????? ????????:??? ??????? ???? ???????????????? ???? ??????? ??? ?????? (????, ????????) ???? ?? ??????? ??????? ??? ??? ???? ??? ???????? ?????? ???? ???? ????????? ??????? ???? ?????
- ???? ??????? ??????????:????????? ??????????????? ????? ??????? ????, ?? ??????? ???????? ???? ??????? ?? ???????? ????
??????? ???????????? ??????????? ?????? ?????????, ????????? ?????? ??? ????? ???????????????? ??? ?????? ????
?.? ????? ??????? ????
?????? ????????? ?????? ????????? ???? ??????? ?????? ?????????? ???? (KPIs) ????? ??????:
- ??????? (??/?????):????? ??????? ????????????? ?????? ???????
- ????????? ????? ??? (????/??):????? ?? ???? ??? ???? ???? ??????? ????????
- ????????? ???? ????????????? (PSD): ???????????????? ?????? ?? ???????? ???? ?????????? ??????? ?????? ???? ??????????? ?????? ????
- ????? ????????????? ??? ???????:???????? ??????????? ??? ??????????? ?????? ?????
- ???? ???? ?????? ???:???????? ??????? ??????? ??? ????????
- ?????? ??????? ???? ????:????? ????? ??????? ?????? ??? ?????? ?????? ????????? ?????? ????????
?? KPI ???? ????? ??????? ????????? ?????????? ??????? ???? ??? ??????????? ????????????? ????? ???? ????? ????
?. ?????? ???????? ??? ?? ?????? ?????
2.1 ?????????? ??? ??????? ???
???????? ???? ??? ???????? ?????????? ????????????? ??????????????? ???????? ???? ???? ???? ???????????? ????????? ???? ???, ?????? ????????? ??????? ????? ?????????? ??????? ???????? ???? ??????? ???? - ??? ??? ???? ?????? ???????? ???????? ????? ???? ????? ??? - ?????????? ?????? ?????????? ???? ??????????
??? ????:
- ????????????? ?? ?????-?? ??? ????????? ??????? ??? ?????? ????????????? ?????? ?????
- ????????? ??????? ??????????? ???? ?????? ?????? ???? ???????? ?????
?.? ????? ??? ????? ?????????
???? ?????? ?????? ?????? ??? ????????? ???????? ????? ???????? ???? ???? ??????? ??????? (??????????), ??? ??????? ??????? (??????), ??? ???? ??? ???????? ??? ??????????? ???? ??????? ?????? ??? ????????? ???? ???? ??????????? ???? ?????? ????
???? ???????:
- ???? ?????????? ???????? ????? ??????? ???? ??????? ????? ???? ???? ???? ????????????????? ??????? ??? ?????
- ??????? ???? ??????? ??? ???? ?????, ??? ???, ??? ??????? ????? ??????? ?????
?. ?????????? ???????? ??? ????????? ????????????
3.1 ????? ?????? ??? ????
???? ?????????? ?????????? ???????? ??? ???? ????? ???????? SAG ??????? ?????? ??? ????????? ???????? ??? ??????? ???????? ????????????? ???? ????? ??? ??, ??? ?? ??? ?? ??????? ????? ??????? ???/????? ?????? ???? ??????? ???
??????????? ????:
- ??? ???? ???????, ?????? ??????, ??? ??????? ??????????? ????????? ????? ?????? ????
- ????? ??????????? ??? ?????? ??? ????? ??? ??????? ???? ???? ??????????? ??? ?????? ??????? ?????
3.2 ?????????? ??????? ???????????
???? ???????? ??????, ???? ??? ????? ?????????? ?????? ??? ???????? ???????? ??????? ?????? ?????
???????? ???????????:
- ?????? ?????? ????? ???? ???? ???? ???? ????? ????????? ????
- ??????????? ??????? ?????? ?????????? ??? ??? ??????? ????/??????? ??????? ????? ??????? ???? ????
- ????????? ????????? ???? ??????? ???????? (????, ?????? ?????) ???? ???????? ?????????? ?? ??????? ????
?.? ??? ??????????
????????????? ??????????????? ??????? ???? ?????? ???? ??????? ??? ??????????? ?????? ????? ?????
- ????? ???:??????? ??? ???????????? ???? 70-80% ?? ??????? ??? ??? ???; ??????? ????????????? ???? ????????? ????????? ???? ?????
- ??? ?????:??????? ????? ???? ??????? ?????????? ??????? ??? ??? ??????? ?????? ????? ??????
- ??? ??? ??????????:????????? ????? ????? ???? ???????? ?????? ??? ??? ???????? ??? ?? ???????????? ??????? ???????? ????
?. ??????????? ??? ??????? ???????????
???? ??????????? ??????? ????????????? ???? ??????????????? ?? ?????????? ??????? ??????? ???, ?? ??????? ????????? ?????? ?????? ?????? ???? ????? ????
?.? ??????? ??????????? ??????????
??????? ??????????? ??????? ??? ?? ???????? ?????? ??????? ???? ???? ???, "???????? ??????? ???" ???????? ??? ??? ????? ??? ??????
??? ????????:
- ???????? ??? ??????? ??? ??????/?????? ???? ?????????? ? ??????? ??? ???? ??????? ??? ???? ????? ???? ?????
- ?????????? ??????????? ??????????? ??????? ??? ???? ?????? ??? ????? ???????? ??? ?????
- ????? ???? ???? ???????? ??????? ????? ???? ?? ??????? ??? ??????? ????
?.? ??????? ??? ??????????
??????????? ???—???? ???? ??? ??????? ???, ??? ????? ???????—???? ???????????? ????????? ????????????
- ???????? ??????????? ??? ???? ??????? ??? ?????? ???? ????? ?????
- ??? ???? ??????????? ??? ?????? ????? ???? ???; ??? ?? ???????? ????? ??????? ???????? ????
?. ?????????? ?????????? ??? ?????????? ?????????
?.? ?????? ?????? ????? ?????? ??? ????????
?????? ????? ???? ???? ??? ????? ??? ?????? ?????????? ?????????? ?????? ??????? ????? ????
?????????:
- ??????? ??? ???? ???????? (????, ????? ??????, ???? ??????)?
- ??? ??????? ?????????? ?????????? ????? ??? ??? ?????? ???? ?????
- ??????-??????? ??????? ?????? ??????
?.? ????? ?????????? ????????
????? ?????????? ???????? ??? ??????????????? ?????????? ?????????? ?????? ??????????? ????? ???? ????:
- ???? ?????????? ???????? (??????):????????? ??? ???? ????????? ???? ???? ????? ??? ??? ??????? ??? ???? ??? ??????????????? ????????? ??? ?????
- ???????? ???????? ??? ???:???????? ???? ??? ????? ??????? ??????? ??? ?????????? ??????????????? ????????? ???? ??? ?????????????? ??????????? ????????? ?????
?.? ???? ????????????? ??? ??????? ?????
??????? ?????—???? ????????? ?????????? ????????—???????? ??? ?????????? ?????????????? ???? ??????????? ?????? ????
???:
- ??????????? ????????? ??????? ?? ??? ?????? ??????? ???? ?????????? ???-?????? ?????
- ??????????? ?????????? ?????????? ????? ????????? ??? ????????? ??? ????????? ????
?. ???????????? ??????????? ??? ?????????????
????????? ??? ????????????? ???????????? ???????? ????????? ?????? ????? ????? ??? ??????? ????? ??????? ???? ?????????, ?? ??????????? ????? ????
?.? ??????? ??????????? ????????
??? ??????, ?????????? ???????, ???????? ??? ??????????? ??????? ??????? ????????? ????????????? ??????? ????
?.? ???? ????????
????? ????????, ?????? ????????? ??? ??? ?????????? ??????? ???????? ??????? ???????? ????????? ?????? ????
?.? ???????????? ???? ??????
- ????? ???????? ??????? ????????????
- ??? ????? ???? ???????? ????? ????
- ??????? ??? ???????????? ???????? ???? ????????? ??? ????????? ???????
?. ????? ?????? ??? ???????? ???????
?.? ?????-??????? ?????????
?????-???? ????, ????????? ????????????? ?????? ??? ?????-???????? ???? ??????????? ???????????? ??????????? ??? ????? ??????? ???? ?????
7.2 ?????? ???? ?????????
???????? ?????????????, ???? ????-????? ???? ??? (?????????) ??? ????? ????, ?? ????? ??? ??? ???? ??????????? ????? ?????? ??????????? ?????? ????
?.? ?????????? ?????????
?????-??????????? ??? ?????????? ???? ?????????? ????????????? ??????? ??? ?????-??????? ??????? ???? ?????????? ????? ????, ?? ????? ??????? ??? ??? ???????????? ????? ????
?. ?????? ?????????? ??????? ??????????? ??????
?.? ???????? ???? ??? ?????? ????
???????? ???? ???? ?????? ??? ???????? ??????? (????), ?? ???????? ??? ???????? ??????? ?????? ???? ?? ???? ???? ?????? ????, ?? ?????????? ????? ????
???:
- ???????????? ??? ???? ????????? ?????
- ??? ??? ??? ???????? ???? ????? ?????
?.? ??????????? ????? ?????????
???? ?????? ??? ??????? ?????? ??????? ?????? ?????????? ???? ?????
??????????:
- ??????? ???????? ??? ???? ??????????? ??????? ?????
- ?????????? ???????? ??????? ?????????? ?????
?.? ??????? ? consumo问题
???????? ??????? ?????? ??? ??????? ??? ?????? ????? ?????
????????:
- ???? ??????? ?????? ??????? ?????
- ?????????????? ???????? ??????? ????????? ??????? ?????? ???????? ?????
??? ????????????????? ?????????? ????????? ?????? ????????? ??? ???? ???? ?????? ????????? ?????????, ?? ???? ?????, ??????? ????????, ??????? ???????????, ?????????? ??? ?????????????? ???? ?????? ?????? ??????????? ???? ?????? ????????????? ????, ??????? ?????????? ????????? ??????? ???, ????? ?????????? ?????????? ??? ???????????????? ?????? ????? ??? ??????? ????????? ??? ??????? ?????, ????????????? ???? throughput, ????? ????? ??? ??? ????? ???? ?????????? ????? ???? ?????
???????
?????? ???